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FREQUENTLY ASKED QUESTIONS

What are the delivery times for an electric bike ?

Our delivery times vary depending on the product and your location. In general, delivery takes a maximum of 15 business days. Once your order has been shipped, you will receive a tracking number to monitor its progress in real time

Where can I view receipt of my purchase?

 You can view and download your purchase receipt from your account dashboard on our website. Simply log in, go to the "Order History" section, and select the order for which you need the receipt. You will find an option to view or download your invoice. If you need further assistance, feel free to contact our support team.

How can I return an item?

To return an item, please visit our Refunds & Returns page on our website. Ensure the item is in its original condition, unused, and within the return period stated in our policy. Follow these steps:

  1. Submit a return request through your account or contact our customer support.
  2. Receive return instructions and a return shipping label (if applicable).
  3. Ship the item back to us securely.
  4. Once received and inspected, we will process your refund or exchange as per our policy.

For more details, please check our return policy or reach out to our support team.

What payment methods are available?

We accept various payment methods, including credit cards (Visa, Mastercard, AMEX), PayPal, and bank transfers.

Where is my order shipped from?

➜ Your order is shipped from our warehouse location, which depends on product availability and your shipping address. We have multiple fulfillment centers to ensure fast and efficient delivery. You can check the shipping origin in your order confirmation email or by tracking your package through your account.

If you need more details, feel free to contact our customer support team.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Information Contact

    • Phone: (786) 894-2118
    • sales@ridelectricshop.com